Cross-Hire Administrator - Wakefield

Job Title: Cross-Hire Administrator

Department: Cross-Hire

Reporting to: Cross-Hire Manager

Location: Wakefield

Hours: 45 per week


The Company

At Horizon Platforms Ltd we are proud to be a leading provider of Powered Access equipment hire, sales and training in the North of England. Established in 2008, we’ve continued to grow year on year despite challenging economic times. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; Teamwork, Positivity, Ownership and Outstanding Service.


Job Purpose

In this important role within the Company, you will provide a consistent point of contact to both internal and external customers in relation to all Cross-Hire service provision. You will liaise with customers and Cross-Hire suppliers to provide timely solutions and effectively meet the needs and criteria of the customer or company. To succeed in this role, you will excel in customer service and understand the need to provide a seamless service to our customers.

Responsibilities

Teamwork:

  • Work closely with the all members of the team to ensure an efficient and professional service 
  • Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers
  • Work Flexibly, helping with reasonable ad hoc duties as required

Positivity:

  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times
  • Be involved in departmental and company wide projects

Ownership:

  • Report any opportunities and threats to your manager at the earliest opportunity, escalating concerns and suggestions for improvement
  • Confirming of contracts
  • Administering of off-hires
  • Administering of hire breakdowns, liaising as necessary with the suppliers 
  • Provide feedback to the Cross-Hire Manager on high demand product items to assist in capital expenditure planning and budgeting
  • Co-ordinate all cross-hire equipment damages in accordance with company procedure
  • Raise purchase orders and confirm goods receipt to support the efficient accounting of Cross-hire damages

Outstanding Service:

  • Ensure that you seek to surpass customer expectations in everything you do
  • Respond to all phone calls and e-mails effectively and professionally thus ensuring a high standard of service at all times
  • Proactively seek new ways of ensuring the highest levels of customer service
  • Build rapport and good relationships with all new and existing suppliers, ensuring specific client policies are adhered to


Skills Required

  • Self-motivated with an ability to work autonomously and take responsibility
  • Excellent time management, administration and organisational skills
  • Passionate and willing to provide exceptional levels of customer service
  • Excellent written and verbal communication skills with impeccable telephone manner
  • Impeccable attention to detail
  • Fully computer literate
  • Ability to meet deadlines
  • Competent problem solving skills with an ability to look for alternative solutions
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
  • Sound geographical knowledge of the UK

Apply Now

If the above sounds exciting and you know that you can meet our expectations, simply show us why we should consider you for this role by sending your covering letter and CV to amy.cooper@horizonplatforms.co.uk


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Application Process

Most vacancies include a first stage competency based interview: online assessment and a final interview.