Internal Sales Account Manager - Wakefield or Warrington

Job Title: Internal Sales Account Manager - Wakefield or Warrington

Department: Sales

Reporting to: Commercial Director

Location: Wakefield or Warrington

Hours: 45 per week


The Company

At Horizon Platforms Ltd we are proud to be a leading provider of Powered Access equipment hire, sales and training in the North of England. Established in 2008, we’ve continued to grow year on year despite challenging economic times. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; Teamwork, Positivity, Ownership and Outstanding Service.


Job Purpose

In this key role within the Company, you will focus on both existing and new business. The principal purpose of the role is to build strong client relationships, continually identifying areas of opportunity for growth and additional revenue for Horizon Platforms.  A predominantly sales-based role, with responsibilities spanning all aspects of sales, marketing and administration.  


Responsibilities

Teamwork:

  • Work closely with all members of the team to ensure an efficient and professional service 
  • Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers
  • Work closely with the Marketing team, following up all email campaigns
  • Work flexibly, helping with reasonable ad hoc duties as required

Positivity:

  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times

Ownership:

  • Report any opportunities and threats to your manager at the earliest opportunity, escalating concerns and suggestions for improvement
  • Issue and follow up quotations in a timely manner
  • Spend appropriate time and care on every call to ensure ongoing revenue is generated
  • Work conscientiously to gain a full understanding and knowledge of your client base
  • Manage and update CRM package accurately and effectively
  • Manage existing client base effectively, monitoring customer revenue
  • Be creative with ideas to gain increased productivity from the team/client base
  • Maximise all opportunities for growth and additional revenue

Outstanding Service:

  • Ensure that you seek to surpass customer expectations in everything you do
  • Diarise and carry out follow up calls as agreed with the customer
  • Ensure all customer data is recorded against each call along with call outcomes and actions
  • Maintain regular contact with existing customers, building strong relationships and maximising all opportunities
  • Ensure all actions carried out on behalf of Horizon Platforms are commercially viable


Skills Required

  • Passionate, driven and determined to deliver the highest level of customer service achievable
  • Previous experience of telephone sales including new business generation and account management
  • Excellent written and verbal communication skills with impeccable telephone manner
  • Excellent time management, administration and organisational skills
  • Passionate and willing to provide exceptional levels of customer service
  • Impeccable attention to detail
  • Fully computer literate
  • Ability to meet deadlines
  • Competent problem solving skills with an ability to identify alternative solutions
  • Self-motivated with an ability to work autonomously and take responsibility
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
  • A minimum of 4 GCSEs at Grade C or above, including Maths and English
  • Previous experience of dealing with escalated queries

Apply Now

If the above sounds exciting and you know that you can meet our expectations, simply show us why we should consider you for this role by sending your covering letter and CV to amy.cooper@horizonplatforms.co.uk


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Most vacancies include a first stage competency based interview: online assessment and a final interview.