Operations Administrator

Job Title: Operations Administrator

Department: Operations

Reporting to: Head of Operations

Location: Head Office

Hours: 42.5 per week

The Company

At Horizon Platforms, we are proud to be a leading provider of hire solutions, Powered Access equipment sales, and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plan to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; Teamwork, Positivity and Ownership.

Job Purpose

In this important role within the Company, you will provide high level administration support and co-ordination to the Customer Experience and Business Development teams.  You will strive to ensure that all administrative tasks are completed in a timely and efficient manner.  With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity. 



  • Work closely with all members of the team to ensure an efficient and professional service 
  • Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers
  • Work flexibly, helping with reasonable ad hoc duties as required


  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times
  • Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible


  • Respond to phone calls and e-mails effectively and professionally, ensuring a high standard of service at all times
  • Keep customers updated on progress for all machine breakdown support
  • Liaise with customers to book LOLER appointments
  • Liaise with customers regarding all damage invoicing and queries
  • Ensure all customer contact is recorded on the customer’s record, and any follow-up actions are completed in a timely manner
  • Raise purchase orders as required
  • Order PPE as required
  • Assist scheduling site maintenance with suppliers ensuring all safety documents are received prior to the visit and records are up to date
  • Assist with scheduling for routine vehicle servicing
  • Program site access cards and manage the sign-in application
  • Carry out administrative tasks for all operations departments as required
  • Report any opportunities and threats to your manager at the earliest opportunity, escalating any concerns and suggestions for improvement
  • Training administration and holiday cover

Skills Required

  • Excellent time management, administration and organisational skills
  • A confident communicator with people at any level within an organisation
  • Good written and verbal communication skills with a friendly telephone manner 
  • Self-motivated with an ability to work autonomously and take responsibility 
  • Impeccable attention to detail
  • Ability to meet deadlines
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands

Apply Now

If the above sounds exciting and you know that you can meet our expectations, simply show us why we should consider you for this role by sending your covering letter and CV to kalvir.addison@horizonplatforms.co.uk


Application Process

Most vacancies include a first stage competency based interview: online assessment and a final interview.