Solutions Co-ordinator

Job Title: SOLUTIONS CO-ORDINATOR

Department: SOLUTIONS

Reporting to: SOLUTIONS TEAM LEADER

Location: WAKEFIELD

Hours: 42.5 per week


The Company

At Horizon Platforms Ltd we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plans to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; Teamwork, Positivity and Ownership.


Job Purpose

In this important role within the company, you will provide a consistent point of contact for both internal and external customers in relation to all cross-hire & logistic service provision.  You will liaise with internal customers & cross-hire suppliers to provide timely solutions and effectively meet the needs and criteria of the customer or company.  As part of this fast-paced logistics and buying team, you will need to be able to develop solutions to fulfil orders in the most profitable way. To succeed in this role, you will excel in customer service and understand the need to provide a seamless service to our customers both internally and externally. You will maintain regular and effective communication with all colleagues to ensure the provision of an outstanding level of service to all Horizon customers.

Responsibilities

Teamwork: 
  • Work flexibly, helping with reasonable ad hoc duties as required 
  • Effectively communicate with all drivers, the hire desk and service team to ensure an efficient and professional delivery service 
  • Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers
  • Work flexibly to support colleagues and cover holiday as needed
Positivity:
  • Demonstrate the company values in everything you do
  • Respect all colleagues and customers, being polite and courteous
  • Become involved in department and wider company projects
Ownership:
  • Provide feedback to the head of customer services on high demand products to assist in capital expenditure planning and budgeting
  • Report any opportunities and threats to your manager at the earliest opportunity, escalating concerns and suggestions for improvement
  • Schedule all driver runs in accordance with the applicable regulations and directives – UK driving hours and working time directive
  • Forward plan efficient delivery schedules ensuring maximum utilisation of our fleet of delivery vehicles
  • Constantly monitor all driver progress throughout the day and make necessary adjustments to accommodate any unscheduled on/off hires
  • Source and negotiate best value for the provision of the company’s cross-hire requirements, aiming to achieve an average 25% gross profit margin the for the financial year
  • Demonstrate commercial awareness when negotiating pricing and when you are deciding the most profitable way of fulling the order
  • Create and send supplier purchase orders
  • Co-ordinate and administer off-hires
  • Confirming of contracts
  • Administering of off-hires
  • Administering of hire breakdowns, liaising as necessary with the suppliers 
Outstanding Service:
  • Ensure safety is the in the forefront of everything you do
  • Keep self and team briefed of all new processes and procedures
  • Ensure that you seek to surpass customer expectations in everything you do
  • Respect all customers both internally and externally
  • Always respond to all phone calls and e-mails effectively and professionally thus ensuring a high standard of service 
  • Proactively seek new ways of ensuring the highest levels of customer service
  • Build rapport and good relationships with all new and existing suppliers, ensuring specific client policies are adhered to
Skills Required
  • Self-motivated with an ability to work autonomously and take responsibility
  • Passionate and willing to provide exceptional levels of customer service
  • An excellent communicator with people at any level within an organisation
  • A flexible approach, with a willingness and ability to react positively to changing business demands
  • Competent problem-solving skills with an ability to look for alternative solutions
  • Confident and comfortable working under pressure and to a deadline
  • Ability to motivate self and others
  • Excellent time management, administration and organisational skills
  • Immaculate attention to detail alongside highly accurate data entry and inputting skills
  • Sound geographical knowledge
  • Excellent written and verbal communication skills with impeccable telephone manner
  • Fully computer literate
  • Safety conscious 

Apply Now

If the above sounds exciting and you know that you can meet our expectations, simply show us why we should consider you for this role by sending your covering letter and CV to lucy.normanton@horizonplatforms.co.uk


SEND YOUR CV


Application Process

Most vacancies include a first stage competency based interview: online assessment and a final interview.