OPERATIONS ADMINISTRATOR

Job Title: Operations Administrator

Department: Operations

Reporting to: People & Operations Director

Location: Wakefield

Hours: 8am - 5pm

The Company

At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training.  Our customers work indoors at height, and require a fast, flexible, and safe service solution.  Established in 2008, Horizon has a passion for providing outstanding customer service and plans to significantly grow the business.  We genuinely value our people, so much so that in 2021 we took the decision to transition to employee ownership.  So today, Horizon doesn't just have employees, it has co-owners!  We are a down-to-earth organisation with an unwavering commitment towards being able to “Just Say Yes” to our customers’ requests.

Job Purpose

The principal purpose of this role is to support the smooth and effective running of the operational departments (Service, Transport and Customer Training) by providing high level administrative support and co-ordination.  You will strive to ensure all tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

Responsibilities

Stay Safe

• Role-model our ‘Stay Safe’ culture by demonstrating safe behaviours at all times.
• Support with the reporting of safety incidents and data.
• Report any opportunities and threats to your manager at the earliest opportunity.
• Escalate all concerns and suggestions for improvement.

One Team

• Work closely with members of the Service, Transport and Customer Training teams to ensure an efficient and professional service, in particular providing administrative support to the Service Manager, Transport Planners and Training team.
• Support and assist colleagues and customers through effective and consistent communication of information.
• Update the team training matrix, flagging training items with the relevant manager as and when they become due. 
• Work flexibly, helping with reasonable ad hoc duties as required.

Be Positive

• Demonstrate the Company Values in everything you do.
• Respect all colleagues and customers, being polite and courteous at all times.
• Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible.

Think Like an Owner

• Provide a first point of contacts for engineers out in the field, regarding scheduling queries and non-technical issues.
• Plan and effectively communicate engineer service activities including machine LOLERs and breakdown visits.
• Close down jobs on the system and issue relevant certifications.
• Keep customers updated at every step of the way on progress with machine breakdown support and machine damage charges, and update customer records accurately.
• Liaise with the Cross Hire team for progress updates on breakdowns and damages, and ensure the information provided to our customers is clear and easy to understand.
• Escalate any customer charging disputes to the relevant member of the Sales team.
• Raise and close down purchase orders for operational purchases, supporting the Finance team with queries as required.
• Co-ordinate the timely submission of overtime claims for monthly payment.
• Create monthly operational performance reports for review by management and leadership.
• Administrator bookings for customer training courses, communicating regularly with the Training Business Manager and Training Instructors to ensure clarity on course.
• Support the Service Manager in arranging routine and proactive site facilities maintenance activities.
• Meet, greet and direct any visitors arriving to site.
• Provide back-up to the Transport Planners in times of absence.
• Complete daily stock checks.
• Co-ordinate the ordering of supplies and resources for the wider team, including but not limited to uniform and PPE, equipment, refreshments and stationery.  
• Carry out administrative support tasks for the Service, Transport and Customer Training departments as required.

Skills Required

• Excellent time management, administration and organisational skills
• A confident communicator with an ability to truly listen and a good level of empathy when handling difficult conversations or customer complaints
• Excellent IT skills and an ability to pick up new and bespoke systems
• Self-motivated with an ability to work autonomously and take responsibility
• Impeccable attention to detail
• Ability to meet deadlines
• A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands

Apply Now

If you like the sound of Horizon and know that you can meet our expectations, simply show us why we should consider you for this role by sending your cover letter and CV to [email protected].