Service Engineer - Wakefield

Job Title: Service Engineer

Department: Engineers

Reporting to: Service Team Leader

Location: Head Office (Wakefield)

Hours: 45 per week


The Company

At Horizon Platforms Ltd we are proud to be a leading provider of Powered Access equipment hire, sales and training in the North of England. Established in 2008, we’ve continued to grow year on year despite challenging economic times. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values; Teamwork, Positivity, Ownership and Outstanding Service.


Job Purpose

In this key role within the Company, as Mobile Service Engineer you will maintain, repair and inspect both our own powered access platforms and our customers’ throughout the UK, providing outstanding service at all times. You may also attend site to assist with break downs, inspections and any customer issues.


Responsibilities

Teamwork:

  • Work closely with the all members of the team to ensure an efficient and professional service 
  • Keep the office team updated on job progress and provide technical support when needed
  • Support colleagues through offering assistance and training 
  • Work flexibly, helping with reasonable ad hoc duties as required

Positivity:

  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times

Ownership:

  • Maintain and complete all necessary paperwork, job cards and other administrative and safety related documents to the required standards at all times
  • Ensure compliance with all appropriate legislation with regard to access platform equipment 
  • Ensure that safety policies, procedures and instructions are adhered to, works are adequately protected for the safety of the workforce and customers, and necessary records and checks are maintained at all times
  • Consistently update own technical knowledge
  • Look after company vehicles according to specified standards
  • Ensure that company tools, equipment and consumables are kept safe, clean, serviceable, accounted for and returned to their designated location
  • Undertake six-monthly LOLER inspections
  • Read job sheets, specification documents, site plans and project meeting notes (where relevant) and prepare all necessary equipment to complete jobs
  • Prepare all products needed to fulfil properly qualified sales and hire orders, ensuring that all appropriate documentation is attached

Outstanding Service:

  • Service repair and check both Horizon’s fleet of Access Equipment and customers’ own machines to the highest of standard at all times, always striving to exceed expectations
  • Communicate effectively with customers and team members, finding out relevant information and keeping them informed on job progress
  • On job completion, test products and train customers on functionality, supplying a manual where possible
  • Where required, solve practical problems, detecting and repairing system faults on site at the earliest opportunity
  • Pass potential sales leads/enquiries to the Sales team to develop when an opportunity arises


Skills Required

  • Experience in Hydraulics/Electronics
  • Previous experience with Forklift Trucks, Boom Lifts and/or Scissor Lifts (desirable)
  • Knowledge of Duetz & Kubota engines (desirable)
  • Confidence in reading schematic diagrams
  • Proven fault-finding and problem solving skills, with an ability to look for alternative solutions and a sound knowledge of the latest fault-finding equipment
  • Impeccable attention to detail
  • Self-motivated with an ability to work autonomously and take responsibility
  • An excellent communicator with people at any level within an organisation
  • A flexible approach, with a willingness and ability to react positively to changing business demands
  • A formal plant-related apprenticeship (desirable)
  • Evidence of ongoing service training with manufacturers of equipment
  • Passionate and willing to provide exceptional levels of customer service
  • Excellent time management, administration and organisational skills
  • Sound geographical knowledge

Apply Now

If the above sounds exciting and you know that you can meet our expectations, simply show us why we should consider you for this role by sending your covering letter and CV to amy.cooper@horizonplatforms.co.uk


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Most vacancies include a first stage competency based interview: online assessment and a final interview.