No matter what work-from-height project you’re undertaking, delays that occur because of faulty MEWPs (mobile elevating work platforms), late deliveries or a lack of support from a supplier can have a significant impact on project and business outcomes. And if you work through the night, when this happens, the last thing you need is to have to wait until the next day to get help from your platform provider, adding further stress to an already difficult situation.
However, you’ll be pleased to hear that 24/7 support through our MEWP hire out of hours service is a solution that massively reduces, and even prevents, project delays.
How Great Customer Support Can Reduce Project Delays
Fortunately, here at Horizon Platforms, not only do we offer incredibly reliable MEWPs for hire, but our round-the-clock hire desk and engineer support means we’re only a phone call away. In addition to this, our customer portal, HireHub is available 24/7 to give customers instant access to hire contract information, invoices and hire functionality.
However, no matter the time of day or night, we’ll pick up the phone and offer expert support. Even better, you can have access to an engineer within 15 minutes, and if necessary, onsite within 3 hours during the day.
Here’s how our unwavering 24/7 support can prevent delays to your project:
1. Your Questions Answered, Immediately
One of the more straightforward benefits of having 24/7 support at your disposal is the option to have your questions answered immediately. Whether you have a technical query or you’re in need of an instant response to a pressing concern, there’ll be someone on the other end of the phone.
2. Quick Fixes to Breakdowns
Access to round-the-clock assistance ensures a speedy response to access platform breakdowns. With many machine related faults rectified over the phone, these quick fixes stop delays and prevent issues from worsening.
3. Avoid or Reduce MEWP Related Downtime
Avoiding or reducing MEWP related downtime owing to having the right support throughout the night means projects can keep your project running. No extra admin, no workers stood around, no difficult conversations with customers and no need to start looking for another MEWP supplier who can give the right support.
How Delays From a Lack of 24/7 Support Impact Your Projects
We’ve touched on this briefly, but if you’re still unsure why choosing an access platform provider that offers out of hours support is so advantageous for you and your business, read on…
1. Rehiring Equipment and Sub-Contractors
From re-hiring equipment to keeping sub-contractors on site longer to undertake the work, project delays can quickly snowball into additional issues and cause further headaches. Cutting the downtime removes this concern, meaning you can ‘relax’ knowing your reliable provider’s got things handled.
2. The Financial Impact
Project delays can begin to significantly impact your investment. For example, one of our customers was wasting up to £728,000 per year before switching to Horizon Platforms. Setbacks can come from things like machines faults, late deliveries, poor communication from MEWP suppliers, and non-compliance with industry regulations.
3. Additional Travel and Accommodation
Something you need to bear in mind when a project experiences delays is the potential extra cost for putting your staff up in overnight accommodation for longer than planned or covering the extra days’ travelling. This can quickly stack up and eat into project profits! Getting support throughout the night for MEWP technical queries and issues, means projects are kept on schedule, rather than being paused until the next day.
Here at Horizon Platforms, we’re incredibly proud of our fast-acting, out of hours customer service, which ensures each of our customers’ projects can progress even in the very rare instances of machine-related delays.
Our out of hours service forms part of Horizon’s eight fundamental promises we make to every client, so if you’re interested in learning more about how we can support your next project, hit the link or explore our full range of help articles over on our blog.